Senior Software Engineer, Enterprise Professional Services
Company: Nuance Communications
Location: Mahwah, NJ
Posted on: May 6, 2016
Job Description:
Position: Senior Software Engineer, Enterprise Professional
Services (Mahwah, NJ) ** Position reports to Mahwah, New Jersey office location. Any
qualified U.S. worker will be permitted to work out of a home office. Duties: Develop and implement self-service automation
applications for enterprise firms. Execute projects involving multiple
technical environments with a high level of customer interaction.
Implement, plan, and develop technical system designs and estimates for
self-service speech applications, primarily for Cisco-based network devices.
Develop applications using Cisco Call Studio, NDF State Engine, NLU,
Grammars, Java, J2EE, VXML, Grails, Groovy, HTML, JSP, JavaScript and
XML. Participate in the full life cycle of projects including
pre-sales, initial requirements, design, installation, implementation, testing,
documentation, maintenance, and support. Requirements: Master’s degree (or foreign equivalent) in
Computer Science, Electrical Engineering, Information Systems or a
related field and three (3) years of experience designing and developing
Interactive Voice Response (IVR) systems using Cisco Unified Call Studio and
Genesys Framework; OR, in the alternative, Bachelor’s degree (or
foreign equivalent) in Computer Science, Electrical Engineering,
Information Systems or a related field and five (5) years of experience as
indicated above. Also requires demonstrated expertise (DE): leveraging Java
programming to implement IVR call flow design and volume management options; DE
leveraging Cisco Unified Contact Center Enterprise (UCCE) and Genesys Voice
Platform (GVP) to deliver intelligent call routing solutions; DE
configuring automated applications and VOIP platforms using contact center
tools and utilities; and DE designing and developing self-service
automation applications following Agile methodology. To apply, submit resume referencing Job Code # 23796 to Jason
Hewitt, Nuance Communications, 1 Wayside Road, Burlington, Massachusetts
01803.
Keywords: Nuance Communications, Hackensack , Senior Software Engineer, Enterprise Professional Services, Computer , Mahwah, NJ, New Jersey