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Senior Software Engineer, Enterprise Professional Services

Company: Nuance Communications
Location: Mahwah, NJ
Posted on: May 6, 2016

Job Description:

Position: Senior Software Engineer, Enterprise Professional Services

(Mahwah, NJ)

** Position reports to Mahwah, New Jersey office location. Any qualified

U.S. worker will be permitted to work out of a home office.

Duties: Develop and implement self-service automation applications for

enterprise firms. Execute projects involving multiple technical

environments with a high level of customer interaction. Implement, plan,

and develop technical system designs and estimates for self-service speech

applications, primarily for Cisco-based network devices. Develop

applications using Cisco Call Studio, NDF State Engine, NLU, Grammars,

Java, J2EE, VXML, Grails, Groovy, HTML, JSP, JavaScript and XML.

Participate in the full life cycle of projects including pre-sales, initial

requirements, design, installation, implementation, testing, documentation,

maintenance, and support.

Requirements: Master’s degree (or foreign equivalent) in Computer

Science, Electrical Engineering, Information Systems or a related field and

three (3) years of experience designing and developing Interactive Voice

Response (IVR) systems using Cisco Unified Call Studio and Genesys

Framework; OR, in the alternative, Bachelor’s degree (or foreign

equivalent) in Computer Science, Electrical Engineering, Information

Systems or a related field and five (5) years of experience as indicated

above.

Also requires demonstrated expertise (DE): leveraging Java programming to

implement IVR call flow design and volume management options; DE leveraging

Cisco Unified Contact Center Enterprise (UCCE) and Genesys Voice Platform

(GVP) to deliver intelligent call routing solutions; DE configuring

automated applications and VOIP platforms using contact center tools and

utilities; and DE designing and developing self-service automation

applications following Agile methodology.

To apply, submit resume referencing Job Code # 23796 to Jason Hewitt,

Nuance Communications, 1 Wayside Road, Burlington, Massachusetts 01803.

Keywords: Nuance Communications, Hackensack , Senior Software Engineer, Enterprise Professional Services, Computer , Mahwah, NJ, New Jersey


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