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2290 - Personal Banking Consultant, FT Hackensack - Lakeland Bank

Company: Lakeland Bank
Location: Hackensack
Posted on: October 4, 2019

Job Description:


Duties


As a Personal Banking Consultant at Lakeland Bank your focus is to provide outstanding service to all clients. The Personal Banking Consultant coordinates all -customer functions within the retail branch office through a "one stop" customer assistance approach. Your role entails but is not limited to; basic teller transactions, opening and processing new accounts, providing customer centric answers to clients complex questions, addressing and resolving customer concerns and providing solid financial stewardship. You will be responsible for uncovering customers financial needs and suggest/refer products and services in a professional manner through the techniques learned in the Retail Sales and Product Training Program.

Key Responsibilities:

  • Refer retail credit products and services
  • Promote applications including types of loans available, rate and fees, processing and closing requirements
  • Identify sales and referral opportunities both in traditional and non-traditional bank product areas
  • Achieve cross-selling goals
  • Deliver a "one stop" customer assistance approach
  • Balance teller cash drawer, cash reconciliations and transfers to vault, TCR, TCD, ATM, and coin machine
  • Order and ship currency and coin
  • Monitor and promote sales activity contests

    Requirements


    Skills Required:
    • Minimum of one year of related experience, prior teller experience is preferred
    • Exceptional customer service skills
    • Proven sales experience with a willingness to cross-sell the bank's various products and services
    • Poised, positive, professional demeanor at all times
    • Reliable and dependable in their work and attendance
    • Ability to function as a team member and works well independently. Self-motivated
    • Working knowledge of Microsoft Office, Word, Excel, Outlook
    • Willing and able to work in branch locations within a reasonable distance from assigned locations on a temporary basis as required
    • Eligible to register with NMLS (Nationwide Mortgage Licensing System & Registry)
    • Must be bondable

      Employment Eligibility


      All Lakeland Bank employees must be bondable. FBI background checks are required to confirm eligibility for bonding.

      Note: A guilty plea or criminal conviction will not necessarily preclude employment at Lakeland Bank.


      Scheduled Hours


      Please be sure that you have the availability to work this schedule before applying



      Day

      Start time

      End time

      Comments



      Monday

      8:15

      4:45

      30 min lunch



      Alternate week (if applicable)

      8:45

      5:15
      30 min lunch


      Tuesday

      8:15

      4:45

      30 min lunch



      Alternate week (if applicable)

      8:45

      5:15

      30 min lunch



      Wednesday

      8:15

      4:45

      30 min lunch



      Alternate week (if applicable)

      8:45

      5:15

      30 min lunch



      Thursday

      8:15

      4:45

      30 min lunch



      Alternate week (if applicable)

      8:45

      5:15

      30 min lunch



      Friday

      8:15

      4:45

      30 min lunch



      Alternate week (if applicable)

      8:45

      5:15

      30 min lunch



      Saturday

      8:45

      12:15

      Alternate



      Alternate week (if applicable)



      Sunday



      Alternate week (if applicable)



      Total hours for the week

      40

      Overtime - as needed




      Comments


      Scheduled hours subject to change.

Keywords: Lakeland Bank, Hackensack , 2290 - Personal Banking Consultant, FT Hackensack - Lakeland Bank, Accounting, Auditing , Hackensack, New Jersey

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