Ambulatory Office Support Coordinator
Company: Hackensack Meridian Health
Posted on: November 3, 2019
How have you impacted someone s life today* At Hackensack Meridian
Health our healthcare teams are focused on changing the lives of
our patients by providing the highest level of care each and every
day. From our hospitals, rehab centers and occupational health
teams to our long-term care centers and at-home care capabilities,
our complete spectrum of services will allow you to apply your
skills in multiple settings while building your career all within
New Jersey s premier healthcare system.
The Ambulatory Doctors' Office Operations Support Coordinator is
responsible for providing support to front office and clinical
support staff in HUMG Doctors' Offices during the initial GoLive
phase after implementation of Ambulatory EMR, scheduling,
registration and revenue cycle tools, as well as ongoing support.
Ongoing support to include demonstrating proper workflow and
assisting staff at their assigned workstation with common tasks
performed in Epic. Provides remedial support to doctor's offices to
comply with operational norms and workflows. This position will be
assigned to a multitude of HUMG Practices to assist with the
successful implementation and usage of Ambulatory Epic tools.
1. Coach and assist staff in HUMG doctors' offices to adopt
workflows that will enable efficient use of Epic:
o Inbox message and file, results of laboratory tests and
o Room patients, take vital signs and prepare patients for
assessment and treatment by doctors.
o Place orders, prescribe medications, document in ambulatory
electronic medical record.
o Obtain insurance pre-authorizations for treatments and
diagnostic. procedures and refer patients for specialist care,
treatments and diagnostic procedures.
o Register and schedule new and follow-up patient appointments,
including assisting with back loading appointments for the Epic
Implementation. o Manage patient calls and utilize inbox messaging
o Reconcile visits against closed encounters and respond to all
assigned work queue inquires.
o Accept check-in and check-out patients, including but not limited
to payment at time of service, account inquiry, real-time
eligibility verification, create guarantor account, register
patients, cancel and reschedule visits, schedule follow up visits
and maintain appointment schedules.
2. Exercise skill in prioritizing assignments in order to help
staff in HUMG doctors' offices complete work in a timely manner
when becoming accustomed to new software systems and workflows,
including registering and scheduling patients, scheduling
procedures and tests, organizing daily patient schedules, triaging
incoming patient reports to appropriate locations, documenting
phone messages, obtaining and documenting insurance
pre-authorizations and pre-certifications and facilitating
physician and patient administrative needs.
3. Based on interactions with staff and doctors in HUMG doctors'
offices, identify topics and course curriculum enhancements for
HUMG Practice Operations Training program.
4. Assist HUMG Practice Operations Trainers with maintenance and
distribution training tools and documents related to Ambulatory
Epic: tipsheets, training manuals, videos, etc.
5. Assist HUMG Practice Operations Trainers with testing of build
related to Ambulatory Epic modules for scheduling, EMR, PB
6. Maintain cooperative and professional relationships with
physicians, nurses and office and clinical staff.
7. All other related duties as required.
Education, Knowledge, Skills and Abilities Required:
1. High School diploma or equivalent required.
2. Experience and competency with varied computer hardware and
software, including practice management systems, word processing,
spreadsheet, database, scheduling, and communications.
3. Knowledge of insurance company's office visit and procedure
policies to complete pre-authorization requirements.
4. Ability to compose and edit logical, detailed, comprehensive and
grammatically correct correspondence.
5. Knowledge of medical terminology.
6. Complete all HUMG Practice Operations Training programs and must
pass all exams within 90-day probationary period.
7. Ability to be flexible regarding responsibilities when
8. Demonstrate communication skills: using appropriate vocabulary
and grammar when obtaining and conveying information to physicians,
nurses and staff at various levels; in person, over the phone, in
writing and in electronically sent messages.
Education, Knowledge, Skills and Abilities Preferred:
1. AAS preferred.
Meridian Health is committed to the principles of equal employment
opportunity and affirmative action and will not discriminate in the
recruitment or employment practices on the basis of race, color,
creed, national origin, ancestry, marital status, gender, age,
religion, sexual orientation, gender identity/expression,
disability, veteran status and any other category protected by
federal or state law.
Keywords: Hackensack Meridian Health, Hackensack , Ambulatory Office Support Coordinator, Administration, Clerical , Hackensack, New Jersey
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