Customer Service Representative
Company: Trans-Bridge Inc
Location: Bethlehem
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Position Title: Customer Service
Representative Employment Type: Full-Time Location: Bethlehem, PA
(On-Site) of Positions: 1 Work Days/Hours: Monday-Friday - 8:00 AM
- 5:00 PM (On-Site) Job Description: Trans-Bridge Tours, Inc. is
seeking a full-time Customer Service Representative who will play a
vital role in our company. This position will need a person with a
positive attitude and excellent customer service skills in order to
interact with the company's customers by addressing inquiries and
resolving issues. This position is based in Bethlehem, PA and
requires an on-site presence (not remote or hybrid).
Responsibilities: Interact with customers via telephone and
in-person to sell, make reservations, process payments and email
documents for Trans-Bridge Tours' One-Day, Multi-Day, Casio Tours
and for Trans-Bridge Lines' Pier Transportation. Interact with
customers via telephone and in-person to provide bus schedules,
prices, sell tickets, make reservations and process payments for
Trans-Bridge Lines, Inc. Field customer questions and issues and
ensure appropriate actions are taken to resolve customer's
concerns. Daily cash out report for Trans-Bridge Lines and
Trans-Bridge Tours. Knowledge of various computer programs. Open
and/or close ticket office as needed. Maintain a clean and neat
working area. Follow company policies to ensure the safety of
customers and co-workers. Perform other duties as assigned and
directed by management. Required Skills/Abilities: Excellent
communication skills with customers and co-workers including
listening, being polite, helpful and courteous. Service-oriented
and able to resolve customer issues/concerns. Reliable and
responsible. Strong attention to detail. Basic computer skills with
the ability to learn new software. Education and Experience: High
school diploma or equivalent. Previous Customer Service experience
(phone and in-person) is required. Previous experience making
reservations for groups or individuals is required. Travel Industry
experience a plus Physical Requirements: Extended periods of
sitting and standing. Must be able to lift 15 pounds. About Us:
Trans-Bridge Lines, Inc. is a family-owned and operated Lehigh
Valley motorcoach company. In its 84th year, the company offers
daily service to New York City, Newark Airport, and Wall Street
from the Lehigh Valley area and Clinton, New Jersey. Affiliate
Company, Delaware River Coach Lines, operates local transit service
between Easton and Phillipsburg under contract with New Jersey
Transit. Trans-Bridge's Charter Department is available for
business groups, schools and organizations, with custom-designed
one-day and overnight trips, sporting events, shows, and special
city tours. Trans-Bridge Tours, another affiliate company, offers
One-Day, Multi-Day and Casino Tours, as well as, Air & Cruise
Vacations. The companies are now in the family's third generation
of ownership and management. Offers of employment may be contingent
upon passing pre-employment drug and alcohol screening criteria,
background checks physical exams pertaining to the job.
Trans-Bridge Lines is an Equal Employment Opportunity employer. In
compliance with Federal and State equal employment opportunity
laws, qualified applicants are considered for all positions without
regard to race, color, religion, national origin, sex (including
gender identity, sexual orientation, and pregnancy), age, genetic
information, disability, veteran status, or other protected
class.
Keywords: Trans-Bridge Inc, Hackensack , Customer Service Representative, Customer Service & Call Center , Bethlehem, New Jersey
