Service Manager

Company: CL Visual INC
Location: Syosset
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: Bonus based on performance Company parties Dental insurance Paid time off Vision insurance Service Manager (On-Site) Location: Hicksville, NY Company: Global AV Group Employment Type: Full-Time, On-Site Company Overview Global AV Group creates extraordinary experiences that ignite the senses. We design, install, and support high-performance commercial audio, video, lighting, and integrated technology systems. Beyond installation, our service team plays a critical role in ensuring long-term system reliability, client confidence, and operational excellence. About the Role Global AV Group is seeking an experienced Service Manager to lead our Service Operations department. This is a hands-on leadership role responsible for managing service requests from intake through resolution, coordinating technicians, and ensuring an exceptional client experience. Based in our Hicksville office , the Service Manager serves as the operational hub between clients, field technicians, project teams, and leadership. This role requires strong technical awareness, excellent organizational skills, and the ability to manage priorities in a fast-paced service environment. This is a fully on-site position requiring daily coordination with field personnel and internal teams. What Youll Be Responsible For Service Operations & Scheduling Oversee all incoming service requests, including intake, prioritization, scheduling, and resolution Assign service technicians based on skill set, availability, and urgency Monitor service response times, job progress, and technician utilization Serve as the primary escalation point for service issues and client concerns Ensure service workflows are followed and properly documented Client Communication Act as the primary point of contact for service clients throughout each request Communicate clearly regarding scope, timelines, system issues, and resolution status Set and manage client expectations while maintaining professionalism Conduct service follow-ups to ensure satisfaction and issue resolution Technician Coordination & Support Coordinate daily schedules and field activities Support technicians with troubleshooting guidance, documentation, and logistics Monitor performance, workload balance, and service standards Partner with leadership on training, development, and accountability Documentation, Reporting & Process Improvement Maintain accurate service records, work orders, and documentation Track service activity for reporting, billing, and operational review Prepare service summaries and performance insights Identify inefficiencies and recommend operational improvements Collaborate with project teams to ensure smooth transition from installation to service What Were Looking For Education & Experience Associate or bachelors degree preferred in AV Technology, Operations Management, or related field 35 years of experience in commercial AV service, technical operations, or service management Experience managing technicians, schedules, and service workflows Strong working knowledge of commercial AV systems and troubleshooting Skills & Competencies Highly organized with strong prioritization skills Clear communicator with both technical teams and non-technical clients Ability to manage multiple service requests simultaneously Solutions-oriented, calm under pressure, and accountable Strong sense of ownership and follow-through Systems & Tools Experience Candidates should be comfortable working within modern operational systems, including: Service ticketing or work order platforms Scheduling or resource management tools Team communication platforms and professional email Cloud-based documentation and file management systems Spreadsheets for tracking service activity and basic reporting Comfort adopting new systems and technologies is required. Physical & Additional Requirements Ability to work on-site daily and visit job sites as needed Ability to lift up to 40 lbs when required Professional demeanor when representing Global AV Group Limited local travel to job sites as needed Benefits Medical Vision Dental Life Insurance Vacation, Sick & Holiday Pay Performance Bonus

Keywords: CL Visual INC, Hackensack , Service Manager, Engineering , Syosset, New Jersey