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Investors Branch Manager

Company: Citizens
Location: Hackensack
Posted on: September 17, 2022

Job Description:

DescriptionCitizens and Investors Bank are now one company. Together, we're ready to help our customers, colleagues and communities reach their potential. Our expanded footprint and product offerings will allow us to serve even more people around the country. We're thrilled to bring two companies together that value diversity, professional development and social responsibility.If you're an inspirational leader and coach who enjoys driving an outstanding customer experience and business performance, you could be #MadeReady to be a Branch Manager.As a-- -Branch Manager-- -you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering productservice 'value' and differentiating solutions that address clearly understood customer this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personalbranch goals. The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to implement.The Branch Manager is also responsible for the branch P and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.As a Branch Manager your primary responsibilities include:Create a Service Environment:-- -Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.Manage a High Performing Team:-- -Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.Empower your colleagues and lead by example:-- -Inspire ownership among your teams and be an active player-coach.Provide sales leadership to ensure franchise growth:-- -Leading by example, through accountability, reward and recognition to drive outstanding sales and service results.Utilizing digital technologies and applications to drive business results.Ensure our customers are extremely satisfied with every interaction-- -- make it memorable and the best part of their day.Coach and Develop to Drive Results:-- -Assist colleagues in achieving their developmental goals and career aspirations.Bring a positive energy and confidence to Citizens every day.QualificationsLeadership experience: with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high-volume branch environment.4 years sales management experience in Retail or Branch Banking environment-- - Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environmentDrive an exceptional customer experience validated through customer satisfaction surveysMaintain strong partnerships with community & civic organizationsAdaptability, flexibility and ability to work branch hours, including some weekends and eveningsSuccessful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLSPreferred SkillsExperience:Experience managing a branch with an FTE count up to 6 or more preferredEducation, Certifications andor Other Professional Credentials:Associate's or bachelor's degree preferredHigh School Diploma or equivalent required#LI-AB1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family statusparenthood, medical condition, military or veteran status, national origin, pregnancychildbirthlactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state andor local laws.Equal Employment and Opportunity EmployerDisabledVeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens, Hackensack , Investors Branch Manager, Executive , Hackensack, New Jersey

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