General Manager
Company: iFLY Holdings, LLC
Location: Paramus
Posted on: September 21, 2024
Job Description:
At iFLY, our mission is to deliver the dream of flight to
everyone! A global company with almost 100 vertical wind tunnels in
19 countries (corporate and franchise), iFLY offers an exciting
opportunity to join a successful and innovative organization that
supports your professional growth.As General Manager, you will:
- Develop strategies and tactics to grow revenue;
- Engage with your local market to drive awareness of iFLY;
- Own and maintain a safety-first culture;
- Deliver an unparalleled customer experience and pull all levers
to meet/exceed your tunnels EBITDA budget.Your effective leadership
will foster a collaborative atmosphere where all employees feel
included and contribute to our company's success.You will inspire
your team consisting of Operations Manager, Lead Instructor,
Instructors, Customer Service Representatives, Keyholders, and STEM
educators to develop and grow to their full potential.You will
embody, create, and support an environment that exemplifies the
iFLY Core values: SOAR- Safety First - Commitment and continuous
investment in Safety- Outrageous Passion - Striving for excellence
in all things iFLY- Accountability - Do what we say we'll do (See
it, Own it, Solve it)- Respect - Embrace our differences and treat
one another how we want to be treatedDuties and
ResponsibilitiesBusiness Growth and Development:
- Act with an owner/operator mindset, actively finding ways to
grow the business and your team
- Develop and maintain strategic partnerships with local and
national businesses (corporates, hotels, convention centers, event
planners, etc.), schools, community organizations, and chamber of
commerce chapters to drive brand awareness and customer acquisition
(20% time outside the tunnel)
- Design and implement social media and B2B marketing strategies
to amplify the iFLY brand
- Grow group events, STEM programs, experience flyer camps,
memberships, and other specialty areas of the business.
- Engage in, model, and train your team on selling, and guest
service skills, focused on delivering an unparalleled customer
experience and repeat business
- Analyze financial results to maximize profitability by
monitoring key performance indicators (KPIs) and P&L
Statements
- Define, implement and support continuous improvement processes
to enhance operational efficiencyLeadership and Management:
- Lead and manage the leadership teams daily operations of the
tunnel
- Inspire each team member (Operations Manager, Lead Instructor,
Instructors, Customer Service Representatives, Keyholders, and
educators) to develop and grow to their full potential.
- Collaborate with the Operations Manager, Lead Instructor, and
Regional Director to meet/exceed safety audits, EBITDA budget, NPS,
turnover, instructor productivity, and customer referrals.
- Recruit, hire, train, develop and performance manage team
members. Hire and develop the best team.Safety and Environment:
- Uphold and enforce all safety guidelines and standards,
ensuring a secure environment for both employees and
customers.
- Perform regular safety audits and inspections to proactively
identify and mitigate potential hazards.
- Ensure comprehensive and continuous training for all team
members on safety protocols and emergency response procedures.
- Respond swiftly and thoroughly to any safety concerns or
incidents, maintaining the highest standards of safety.Work
Experience and Education RequirementsWork Experience:
- 3-5 years of proven success in General Manager role in a
customer-facing industry with direct P&L ownership.
- Proven ability to drive profitability while maintaining safety
standards, customer, and team member experiences
- Proficiency in monitoring various business metrics and
developing plans to address any gaps
- Experience with developing and executing local marketing
strategies to drive growth.
- Proven inclusive leadership and excellent communication skills
with the ability to clearly convey objectives and visions while
inspiring and guiding a diverse team.
- Strong strategic thinking and decision-making abilities in
partnership with senior company leadership.
- Demonstrated success in addressing complex customer issues,
considering the impact on customers, employees, and financial
outcomes
- Effective critical thinking skills to address issues promptly
and effectively
- Experience in talent acquisition, team development and training
with proficiency in conducting performance-driven meetings and
managing employee recognition and accountability programs
- Competence in delegating tasks and defining roles, with a focus
on efficient execution, clarity, and accountability
- A strong commitment to safety and a proven history of enforcing
safety standards.Educational Background:
- Bachelor's degree from an accredited universityThe Good Stuff
- Competitive Salary and performance bonus opportunities
- Medical, dental, vision and supplemental plans
- Paid time off (PTO) and parental leave
- Company Holidays
- 401k retirement investment with generous company match
- Private Wellness Coaching
- Employee Assistance Programs (F2F counseling, financial
coaching, legal counseling & mediation services)
- Team member discount on retail merchandise and flight
packages
- Free flight time for team members and family
- Ongoing training and development program*This job description
is not an exhaustive list of every task this position will be asked
or expected to perform. The primary responsibility of all iFLY Team
Members is to prioritize their activities based on the needs of the
business, coupled with leadership direction. As iFLY continues to
grow and evolve, so will the duties of our Team Members.Equal
Opportunity Employer/Protected Veterans/Individuals with
Disabilities
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Keywords: iFLY Holdings, LLC, Hackensack , General Manager, Executive , Paramus, New Jersey
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