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Customer Service Representative - LIHEAP

Company: Greater Bergen Community Action
Location: Hackensack
Posted on: August 1, 2022

Job Description:

Job Description JOB DESCRIPTION Title: Customer Service Representative - LIHEAP Reports to : VP, Community Engagement FLSA: Non-Exempt Position Summary: Under the supervisor of the VP, Community Engagement, the Customer Service Representative completes clerical work and provides customer services to the general population as well as that portion of the population seeking Home Energy assistance. Job Responsibilities: Prepares list of clients applying for assistance. Prepares and sends application packages to clients. Files applications upon receipt. Conducts interview of client applying for assistance and completes application when needed. Submits requests for emergencies to the manager for payment approval. Maintains record on a monthly basis of number applicants, number of applications received and number of applications coded and non-coded. Maintains record of number of emergency assistance entered in the system. Determines eligibility for other utility assistance programs available at the time of application. Provides information and referrals for other social services when needed. Responsible to learn the application process for other programs within the department such as NJ Shares, Rental Assistance and Weatherization. Qualifications: Must be a high school graduate. Two years of customer service experience preferred. Bilingual preferred. Ability to multi-task with a keen eye on organization. Must have exceptional interpersonal skills. Must be fluent with technology, including phone systems, Microsoft applications, and database usage. Ability to learn new systems quickly. Ability to assist a high volume of clients. Persons with mental or physical disabilities are eligible, as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 7 hour shift. Occasional evening and weekend work may be required as job duties demand. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. AAP/EEO Statement Greater Bergen Community Action, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. zr

Keywords: Greater Bergen Community Action, Hackensack , Customer Service Representative - LIHEAP, Hospitality & Tourism , Hackensack, New Jersey

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