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Senior D365 Technical Support Engineer

Company: Nigel Frank International US
Location: Hackensack
Posted on: November 12, 2021

Job Description:

Senior Technical Support Engineer An emerging organisation specialise in IT backup support is looking to add a senior technical support engineer to their team. Ideally someone who can take the lead and ensure best practices within the development team. They are in a midst of implementing their D365 platform and looking for a highly skilled resources to be part of their growth. The role involves a great deal of customer support, maintaining the overall integrity of the D365 platform. This is a terrific opportunity to join a global company and be a part of their expansion. Responsibilities include but not limited to

  • Handle case to case applications and provide tier 1 support
  • Review required document and perform systems analysis
  • Engage with with customers and perform user training
  • Understand customer needs and provide adequate solutions Qualifications
    • 2+ Years of experience working with dynamics CRM/ D365 CE
    • Organisational and leadership skills are required
    • Extensive experience within a customer driven setting is required
    • Multi-dimensional platform support experience is a plus Benefits
      • 100% remote
      • 401k
      • PTO
      • Health/Dental/vision Insurance
      • short/long-term disability
      • Pension Plan
      • Education/Training /certification Reimbursement
      • Flexible schedule
      • Tremendous room for growth Location: potentially for Remote/ Preferably located in New jersey Salary : Highly competitive

Keywords: Nigel Frank International US, Hackensack , Senior D365 Technical Support Engineer, IT / Software / Systems , Hackensack, New Jersey

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