Junior Network Administrator

Company: The Telecom Company
Location: Hackensack
Posted on: November 18, 2021

Job Description:

Junior Network Administrator Employment Responsibilities:

Answer Helpdesk calls: Goal to resolve issues on the first call either with basic troubleshooting or engaging higher-level support. Constant follow-up with customers is imperative.
Onboarding of new agents and partners into rev.io platform specifically.
Support our 24/7 partners in the resolution of tickets open by them.
Follow up with 3rd party vendor for resolution.
RFO creation and distribution.
Open and monitor trouble tickets with various carriers and vendors.
Properly field calls to the respective person depending on what task is needed to be done.
Create new customer accounts in Rev.IO and ensure that proper information is collected and stored in the platform.
Welcome new customers on and assist in getting their billing account set up.
Appropriately respond and act on behalf of cancellations for clients that need to cancel.
Support field techs to solve client tier 1-2 problems when deployed.
Work alongside billing and accounts payable for a number of projects but not limited to: collection calls, billing follow-ups, preparation and management of mail delivery (certified mail), prepare BSA's and de coms.
Work alongside Voice Engineers to move SIP accounts to a new IP block platform.
Maintain records including BSA's, customer contracts, customer network diagrams, configurations, etc.
Ensure customer satisfaction through random checkups.
List of all Professional Services to be supported:

Internet Services:
Fiber.
Fixed Wireless.
Copper.
5G/Mobile.

VoIP:
NetSapiens Hosted PBX.
BroadSoft Hosted PBX.
FusionPBX Hosted PBX.
Trunking platforms (Bandwidth, Call48, Twillio, FlowRoute, Inteliquent, ThinQ, TelNYX, Level 3, TransNexus, etc).

Equipment:
VoIP Phones.
Routers/Firewall/Switches.
Wireless Access Points.
Antennas.
Wireless Modems.
Mobile Devices.
Hardware support: ie. replacing failed HD's.

Mobility:
Cell phone support.
Insuring numbers are active/disconnected.
Fixing locked SIMS.
Support for cellular modems/plans.

Train with Engineers to configure Layer 2 and Layer 3 devices for Voice and Data deployments.
Train with Engineers to support wireless Internet and Wi-Fi services.
Train with VoIP Engineers to learn Broadsoft/NetSapiens and phone configurations.
Set up and support Hosted PBX Groups.
Set up and support SIP trunking accounts.

About The Telecom Company:

The Telecom Company is a national provider of next-generation Internet, WiFi and Voice services. Originally founded in April 2000, the company began its journey as Wave2Wave Communications. Throughout its twenty-year history, The Telecom Company expanded its footprint considerably.Starting in the New York Metropolitan area, today, we are privileged to deliver our tailored connectivity solutions to consumers and businesses nationwide. Reliability and customer satisfaction remain paramount at The Telecom Company, and our services are backed by a dedicated customer success team, with decades of telecommunications expertise.Committed to innovation, in April of 2020, the company unveiled its new name. The Telecom Company's recent rebrand goes far beyond just a name, though. It comes with a swath of reinvestments and new partnerships, designed to drive growth and deliver state-of-the-art solutions for decades to come.Regarding this new chapter in the company's growth, the company's CEO, Vincent DePalo, mentioned, "The Telecom Company is truly more than a name change - it marks a new direction for our growing company. In recent years, we have invested heavily into our network infrastructure, and this combined with our new product offerings and markets, will bring the highest quality services we can deliver, to as many people as possible."

Keywords: The Telecom Company, Hackensack , Junior Network Administrator, IT / Software / Systems , Hackensack, New Jersey