Senior IT Help Desk Technician
Company: CACI
Location: Philadelphia
Posted on: April 5, 2026
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Job Description:
Job Title: Senior IT Help Desk Technician Job Category:
Information Technology Time Type: Full time Minimum Clearance
Required to Start: TS/SCI Employee Type: Regular Percentage of
Travel Required: None Type of Travel: None * * * The Opportunity:
Supporting our King of Prussia, PA site, the IT Help Desk
Technician will be the sole onsite IT support for an office of
approximately 70 end users. You will play a critical role in
expanding and update the site. With a customer-centric approach,
you will be responsible for diagnosing, troubleshooting, and
documenting technical issues through onsite and remote support.
Responsibilities: Provide IT support through chat, phone, email, in
person and ticketing system Triage and respond to all requests in
an appropriate and timely manner Document, record, and log work in
the ticket system Facilitate onboarding and offboarding of users
Maintaining inventory of IT equipment Installation, configuration,
upgrade, and maintain desktops, laptops, notebooks, printers,
mobile devices, and cell phones Assign file and folder permissions
as needed Support various technologies including Windows
Desktop/Server/Active Directory architecture, Microsoft365
Collaboration suite (Outlook/Exchange email, Teams collaboration,
etc.) and Multifactor authentication Partner with other help desk
team members and escalate issues accordingly May occasionally work
off-hours, including weekly on-call schedule, to support the
coordination of problem resolution and maintain continuous
operations Qualifications: Required: High School Diploma;
bachelor’s in information technology, computer science, or related
field preferred 3 years’ work experience in helpdesk support;
experience being the sole IT support for a single site is a plus
Knowledge of computer systems, cloud applications, and networks
with various operating systems and solutions Excellent
communication and documentation skills Proven customer-focused
service orientation Proven knowledge of basic troubleshooting
Strong problem-solving skills Ability to maintain a high degree of
flexibility and assist others as needed Ability to be onsite in
King of Prussia 5 days/week Security Certification Active TS/SCI
U.S. Government Security Clearance EHS/Environmental Requirements:
This job operates in a professional office environment. While
performing the duties of this job, the employee routinely is
required to use hands to keyboard, communicate, listen to, and
interpret instructions and remain stationary for extended periods
of the time. This would require the ability to move around the
campus and occasionally move/lift items weighing up to 25 lbs.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the job. ITC &
Security Clearance Requirements: This position requires an active
TS/SCI U.S. Government Security Clearance. Visa Restrictions: No
visa sponsorship is available for this position. - What You Can
Expect: A culture of integrity. At CACI, we place character and
innovation at the center of everything we do. As a valued team
member, you’ll be part of a high-performing group dedicated to our
customer’s missions and driven by a higher purpose – to ensure the
safety of our nation. An environment of trust. CACI values the
unique contributions that every employee brings to our company and
our customers - every day. You’ll have the autonomy to take the
time you need through a unique flexible time off benefit and have
access to robust learning resources to make your ambitions a
reality. A focus on continuous growth. Together, we will advance
our nation's most critical missions, build on our lengthy track
record of business success, and find opportunities to break new
ground — in your career and in our legacy. Pay Range : There are a
host of factors that can influence final salary including, but not
limited to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. The proposed salary range for this position is:
$47,900 - 95,600 USD CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Hackensack , Senior IT Help Desk Technician, IT / Software / Systems , Philadelphia, New Jersey
