Bloomingdale's makes fashion personal and fun, aspirational yet
approachable. Our mission is to guide and inspire our customers to
make style a source of creative energy in their lives. We will
always strive to make Bloomingdale's like no other store in the
world. Everyone plays a critical role to bring our mission to life.
Regardless of position, we believe all colleagues have a voice and
access to share their thoughts with every level of leadership. Our
colleagues are passionate, driven, entrepreneurial and
collaborative. We welcome and embrace diversity of background,
thought and opinion while having a lot of fun along the way.
If you want to build meaningful relationships and make fashion
personal, fun and aspirational, why not put that creative energy to
work and join our team of approachable, customer oriented, and
style conscious professionals. Be a part of a team who work in an
at-home environment connecting with our online customers.
As a Remote Digital Selling Expert at Bloomingdale's, your
primary objective is to respond to customer's requests to chat
while they are browsing on Bloomingdales.com Your goal is to serve
as a Bloomingdale's merchandise & service expert, helping them
identify their personal style needs, answering general questions,
and ultimately guiding their purchasing decisions while online.
Through various technology applications, you will reconnect with
those customers and continue to offer your service and inspire
additional shopping opportunities. All technology applications to
connect with customers will be available on a company provided
* Flexibility to manage customer interactions coming in through
multiple online platforms. * Uses outreach tools to connect with
and build relationships, inspiring multiple purchases. * Put
customers quickly at ease; Instantly connect with customers to
build comfort and trust. * Connects customers to instore experts
when appropriate. * Is an expert on product and style, and sells
with a confident fashion voice. * Actively uses styling and selling
technology to deliver the customer experience and drive sales. *
Sells the Bloomingdale's Loyallist Charge Card as the best way to
shop at Bloomingdale's. * Maintains positive working relationships
throughout the company. * Collaborates with other digital selling
experts and central team to provide the best customer experience. *
Works closely with the Central Digital Selling team to effectively
leverage selling tools. * Be available to onboard in store
location; will be required to train and acquire product knowledge
Qualifications and Competencies:
* High School Diploma or equivalent required. * 1-2 years
related experience. * Practices open and continuous communication,
values keeping others informed, effectively presenting information
in a clear, concise manner. * Excellent leadership, facilitation,
and interpersonal skills, with the ability to work across
functional lines and at many levels. * Ability to think creatively,
strategically and technically. * Ability to work a flexible
schedule based on department and Company needs. * Able to easily
engage in conversation. * Social ease and quick response to
customer needs and inquiries. * Able to maintain composure in
difficult situations. * Detailed oriented about product knowledge.
* Able to communicate effectively with customers, peers and
management. * Able to work independently and as part of a team in a
learning environment. * Ability to work in a fast-paced
environment, handle multiple priorities and learn new
* Requires periods of walking, standing, communicating,
reaching, crouching and climbing ladders. * Frequent use of
computers and other technology, necessary to perform job functions,
including handheld equipment, cash register and ability to process
register transactions. * Frequently lift/move up to 25lbs.
This job description is not all-inclusive, and Macy's Inc.
reserves the right to amend this job description at any time.
Macy's Inc. is an Equal Opportunity Employer and is committed to a
diverse and inclusive work environment. Candidates for positions in
San Francisco ONLY can review their rights and the Company's
obligations under SFPC Art. 49 here. Candidates for positions in
Los Angeles ONLY can review their rights and the Company's
obligations under LA MC Ch. XVIII Art. 9 here. Candidates for
positions in Philadelphia ONLY can review their rights and the
Company's obligations under PC Ch. 9-3500 here.