Company: Hackensack University Medical Center
Posted on: June 6, 2021
How have you impacted someone's life today? At Hackensack
Meridian Health our healthcare teams are focused on changing the
lives of our patients by providing the highest level of care each
and every day. From our hospitals, rehab centers and occupational
health teams to our long-term care centers and at-home care
capabilities, our complete spectrum of services will allow you to
apply your skills in multiple settings while building your career
all within New Jersey's premier healthcare system.
The Switchboard Operator provides caller-related assistance and
information to all internal and external callers.
Activates S.D.C directory system and switches from PC keyboard
to telephone console on a moments notice.
Answers all incoming calls to the Medical Center's main
telephone number and other types of in-bound telephone service as
directed, as soon as possible.
Answers and processes all emergency calls including code
Responds to console alarms and reports equipment malfunctions to
Operations Analyst or Operations Manager.
Notifies Operations Analyst or Operations Manager of changes
needed in S.D.C or any other directories for immediate
Keeps abreast of hospital events that may generate calls and
inquiries from those outside the hospital.
Able to sit for long periods of time and wear headphones.
Works every other weekend and every other Holiday as stated by
the Medical Center's Human Resources department.
- Adheres to the standards identified in the Medical Center's
Organizational Competencies and Standards of Behavior.
Education, Knowledge, Skills and Abilities Required:
High school diploma or equivalent.
PC keyboard and basic computer skills.
To work every other weekend and/or every weekend
To work three (3) out of six (6) holidays and/or every
- To work rotating schedule/shifts based on needs.
Education, Knowledge, Skills and Abilities Preferred:
1 year of work experience as a switchboard operator.
Working knowledge of PBX console.
- Switchboard or call center experience .
Keywords: Hackensack University Medical Center, Hackensack , Switchboard Operator, Other , Hackensack, New Jersey
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