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Switchboard Operator

Company: Hackensack University Medical Center
Location: Hackensack
Posted on: June 6, 2021

Job Description:

Overview

How have you impacted someone's life today? At Hackensack Meridian Health our healthcare teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career all within New Jersey's premier healthcare system.

The Switchboard Operator provides caller-related assistance and information to all internal and external callers.

Responsibilities

  1. Activates S.D.C directory system and switches from PC keyboard to telephone console on a moments notice.

  2. Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible.

  3. Answers and processes all emergency calls including code calls.

  4. Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager.

  5. Notifies Operations Analyst or Operations Manager of changes needed in S.D.C or any other directories for immediate attention.

  6. Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital.

  7. Able to sit for long periods of time and wear headphones.

  8. Works every other weekend and every other Holiday as stated by the Medical Center's Human Resources department.

  9. Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

  1. High school diploma or equivalent.

  2. PC keyboard and basic computer skills.

  3. To work every other weekend and/or every weekend

  4. To work three (3) out of six (6) holidays and/or every holiday

  5. To work rotating schedule/shifts based on needs.

Education, Knowledge, Skills and Abilities Preferred:

  1. 1 year of work experience as a switchboard operator.

  2. Working knowledge of PBX console.

  3. Switchboard or call center experience .

Keywords: Hackensack University Medical Center, Hackensack , Switchboard Operator, Other , Hackensack, New Jersey

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