Service Agent, Visitor Parking
Company: Hackensack University Medical Center
Posted on: June 12, 2021
How have you impacted someone's life today? At Hackensack
Meridian Health our teams are focused on changing the lives of our
patients by providing the highest level of care each and every day.
From our hospitals, rehab centers and occupational health teams to
our long-term care centers and at-home care capabilities, our
complete spectrum of services will allow you to apply your skills
in multiple settings while building your career, all within New
Jersey's premier healthcare system.
The Service Agent is responsible for providing round trip
transportation for scheduled outpatient medical center
appointments, recording all cash and coupon transactions for
parking fees, assisting visitors, patients, and employees with
vehicle or garage related issues, providing valet parking services
in a safe and orderly manner, and maintaining accurate
documentation for all transactions
A day in the life of a Service Agent at Hackensack Meridian can
be described as follows:
Welcomes, directs, and assists patients and visitors to the
institution by proactively greeting them in a courteous fashion
utilizing proper verbal and non-verbal communication.
Drives guest vehicles from Medical Plaza, Emergency Room, or
JTCC to designated parking area of garages for valet parking and
returns guest vehicles to proper location for guest pick-up when
needed in a safe, timely, and professional manner.
Operates motor vehicles in adherence to all New Jersey motor
vehicle laws for the safe and effective operation of valet
Assists incoming and outgoing guests with wheelchairs and
getting in and out of vehicles as requested.
Accurately documents all vehicle tag information, claim numbers,
and key storage location.
Ensures vehicles are returned in the same condition with which
they were received.
Works as a team in keeping staging areas clear and maintaining
smooth traffic flow in and out of the parking areas.
Assists in emergency situations by directing emergency vehicles
and maintaining traffic control as needed as well as traffic of
pedestrians in walkway.
Investigates and reports accidents within parking valet areas
and educates involved patrons on how to proceed regarding the
Notifies both security department and supervisor in the event of
Transports outpatients between home and participating HUMC
Completes daily Patient Pick Up Log and Fuel Log and returns to
department as requested.
Maintains a clean and safe vehicle at all times, including gas,
repairs, and maintenance as needed.
Processes revenue and non-revenue traffic exiting the parking
Coordinates traffic flow between intersection of Link Drive and
garage entrance as needed, as well as pedestrian traffic in
Monitors all register, card access, ticket spitted, and gate
equipment and troubleshoots equipment malfunctions.
Verifies all garage cash deposits by staff and enforces
cash/coupon procedures for delivery to security for deposit.
Collects wheelchairs and coordinates with the Information and
Guest Services department for availability to Link lobby.
Cleans their workstations and surrounding areas at all
Completes risk reports for any event not consistent with routine
operations of the facility (events may include patients, visitors,
Anticipates the needs of the patient population served in
relation to their age, culture, language, hearing, visual
impairment, etc., and provides customer service accordingly.
Completes all beginning and end-of-shift procedures to ensure
consistency of service and submits to management as directed.
- Adheres to the standards identified in the Medical Center's
Education, Knowledge, Skills and Abilities Required:
High school diploma or equivalent.
1 year automatic driving experience.
Standing, walking, visual acuity, manual dexterity and working
in the outdoor elements.
- Works every weekend, holiday, and flexible rotating hours.
Education, Knowledge, Skills and Abilities Preferred:
1 year cashier experience.
- 1 year standard driving experience.
Licenses and Certifications Required:
- Valid Driver's License from a USA state.
If you feel that the above description speaks directly to your
strengths and capabilities, then please apply today!
Keywords: Hackensack University Medical Center, Hackensack , Service Agent, Visitor Parking, Other , Hackensack, New Jersey
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