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Eligibility Specialist

Company: Medasource
Location: Hackensack
Posted on: November 18, 2021

Job Description:

Eligibility Specialist3 Month Contract to HireLocation: Hackensack, NJStart Date: ASAPCOVID-19 Vaccination RequiredThe Eligibility Specialist works as an advocate for patient and helps to identify financial assistance programs for the uninsured or underinsured customers. They assist with the application process and referrals to all State and Federally funded assistance programs, including but not limited to Medicare, Medicaid, Disability and Charity Programs.Requirements:

  • 6+ months of experience in a customer service role, interacting directly with customers either in-person or over the phone.
  • 6+ months of experience working in a role with a high volume of either inbound or outbound calls
  • Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics
  • Demonstrated experience communicating effectively with a patient and simplifying complex information
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer
  • Demonstrated ability to navigate Internet Explorer and Microsoft office. Ability to problem solve simple technology issues.
  • Experience with customer interactions that require live, accurate documentation of the encounter
  • Handle sensitive information and maintain HIPAA complianceResponsibilities:
    • Act as an advocate for the patient, but also service as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses.
    • Handle high volume of inbound/outbound calls for patients that need to be screened financially and medically for financial assistance.
    • Perform face to face and/or phone screening with patients while educating them on the medical eligibility in a centralized office, client facility, or patient room to determine eligibility for financial assistance.
    • Utilize portable devices to access eligibility screening program to determine customers eligibility for all State and Federally funded programs that will provide financial assistance to resolve current or future hospital bills.
    • Provide instructions and work directly with the patient or their appointed representative to complete the appropriate application and acquire all necessary releases, signatures and supporting documents.
    • Facilitates the application process and directs the patient to the next steps within the process
    • Assisting the patient to resolve discrepancies with their patient file
    • Any other necessary duties to properly complete assigned tasksJob Type: Full-timeBenefits:
      • Dental insurance
      • Health insurance
      • Vision insuranceSchedule:
        • 8 hour shift
        • Monday to FridayAbility to commute/relocate:
          • Hackensack, NJ: Reliably commute or planning to relocate before starting work (Required)Application Question(s):
            • Are you COVID-19 vaccinated?Experience:
              • Customer service: 2 years (Preferred)Language:
                • English and Spanish (Required)Work Location: One location

Keywords: Medasource, Hackensack , Eligibility Specialist, Other , Hackensack, New Jersey

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