Part Time Branch Ambassador - The Hub
Company: Capital One
Posted on: January 13, 2022
Bronx-The HUB (22336), United States of America, Bronx, New
YorkPart Time Branch Ambassador - The HubThe Reimagined Branch
Experience:Welcome to a new idea in banking. Here at Capital One,
were redefining how people bank. You see, we believe banking should
fit our customers everyday livesnot the other way around.As a
Branch Ambassador, youll have the opportunity to use your love of
working with people and sharing product knowledge to play a vital
role in our customers banking experience. Youll also perform a wide
variety of transactions including check cashing, deposits,
transfers and withdrawals while monitoring fraud mitigation and
adhering to established operational policies and procedures.
Equally important is the ability to resolve customer inquiries
quickly and efficiently, delivering an extraordinary customer
experience. Our rapidly changing tech and financial environment
requires Ambassadors who are adaptable and have a growth mindset,
in addition to being customer experience-obsessed. Our Branch team
exists to enhance the financial lives of people in the communities
we serve. Were not just looking to fill open positionswe seek
outgoing, passionate people who really want to be a part of this
whole reimagined banking experience.Heres what were looking for in
- Youre friendly and engaging and can connect with customers.
Yep, youre a people personwhether youre helping folks with
technology challenges, having casual conversation, or simply
showing off some of the cool services and products we offer.
- You will be able to reduce customer financial anxiety by
helping to determine both personal and business financial needs.
Youll get to pull in experts that can help guide your customers to
their financial destination.
- Youre aware of the importance of being compliant when working
at a bank. Youll ensure all, audit and security policies and
procedures are followed in accordance with Bank policy and Federal
- Youll support customers in all areas of the branch, from the
cash handling and service needs, to rotating throughout the branch
based on the customer needs.
- The overall retail customer experience is improved with fewer
handoffs; every Ambassador is equally the expert.
- Youre naturally curious and like to learn. Well teach you what
Capital One has to offer our customers in products, services and
experiences to help guide them in the right direction toward their
- Youre digitally savvy. Youll showcase whats possible in our
physical space and how to easily navigate our mobile and online
experience, using the branchs laptops and iPads. Take an active
role in educating customers on other banking channels as well as
other products and services.
- Are you a team player? If so, you will have the opportunity to
work with an energized team of banking professionals and help
inspire your teammates as they inspire you.
- Youll research and answer customer inquiries with the intent of
enhancing customer retention and engagement by leverage various
tools and channels to recommend appropriate solutions.
- Youll be able to travel between branches in assigned local area
and support the market that you are assigned.If youre nodding along
and like what youre reading, lets talk.Basic Qualifications:- High
School Diploma, GED, or Equivalent Certification- At least 1 year
of Retail, Sales or Customer Service experience- At least 6 months
of cash handling experiencePreferred Qualifications:- Associates
degree-2+ years of Retail, Sales, or Banking ExperiencePursuant to
the requirements of local law, this position is currently
conditioned upon individuals' providing proof of receipt of
vaccination against COVID-19 (receipt of at least one dose by
12/27/21 and, for vaccines requiring two doses for full
vaccination, confirmation of full vaccination no later than 45 days
from providing proof of the first dose) or the granting of a
medical or religious accommodation providing alternative measures.
Individuals may request and obtain approval for an accommodation
due to a qualifying medical condition or sincerely held religious
beliefs after receipt of a conditional offer of employment. At this
time, Capital One will not sponsor a new applicant for employment
authorization for this position.No agencies please. Capital One is
an Equal Opportunity Employer committed to diversity and inclusion
in the workplace. All qualified applicants will receive
consideration for employment without regard to sex, race, color,
age, national origin, religion, physical and mental disability,
genetic information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York Citys Fair
Chance Act; Philadelphias Fair Criminal Records Screening Act; and
other applicable federal, state, and local laws and regulations
regarding criminal background inquiries.If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.comCapital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
Keywords: Capital One, Hackensack , Part Time Branch Ambassador - The Hub, Other , Hackensack, New Jersey
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