Customer Service Representative
Company: Veolia
Location: Hackensack
Posted on: March 18, 2023
|
|
Job Description:
Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off
policies, as well as health, dental and vision insurance. In
addition, employees are also entitled to participate in an employer
sponsored 401(k) plan, to save for retirement. Pay and benefits for
employees represented by a union are outlined in their collective
bargaining agreement.
POSITION PURPOSE
Performs assigned tasks within established procedures in various
phases of the customer service operations.
PRIMARY DUTIES / RESPONSIBILITIES
* Required to utilize Video Display Terminals in the daily
processing of customer inquiries.
* Responds to customer inquiries; completes calls or relays
information as necessary pertaining to customer billings and other
problems.
* Prepares necessary source documents to effect change to customer
accounts and amending or adjusting consumption and revenue.
* Opens, separates, and distributes incoming departmental mail,
including processing of customer payments.
* Records and processes meter readings supplied by customers.
* Performs receptionist duties, including operation of
switchboard.
* Checks telephone bills and maintains record of all toll calls
(including permissible personal calls passing through board).
* Performs other similar or less skilled work as assigned.
* Assists employees of a higher classification as assigned.
Keywords: Veolia, Hackensack , Customer Service Representative, Other , Hackensack, New Jersey
Click
here to apply!
|