Customer Service Representative

Company: Jet Distribution Services Inc
Location: Hackensack
Posted on: March 20, 2023

Job Description:

Job Description Job Description: Jet Distribution provides the best fulfillment, warehousing and logistics services for consumer commodities and life style. We specialize in high end fashion fulfillment for garments on hangers and flat-packed items as well as cosmetics, fragrances, jewelry and small home goods. Our unparalleled systems enable us to process orders accurately and efficiently resulting in our clients' as well as our success. As we expand we have the following available position: Essential Duties and Responsibilities: -Performs customer service, allocation, traffic, routing, but not limited to: -Processing and inputting all customer orders into WMS and running reports to check for product availability. -Generating all related paperwork and necessary information required for customer work orders including checking all orders for special requests and posts inventory records. -Traces orders as required and notifies customers of any activities concerning their orders. -Knowledge of routing guides for apparel retailers, i.e. Macy's, Neiman Marcus, Saks, Bloomingdales -Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a timely, courteous and efficient manner. -Performs data entry in the Warehouse Management System (WMS). -Collaborates with team members in support of process improvements, avoiding service failures, and cost reductions. -Responds promptly and consistently to changing customer needs and circumstances. -Communicates daily with team members and management about operations support procedures. Minimum Educational Qualification: -Must have a HS Diploma, GED or equivalent Associates or Bachelor's degree preferred Preferred Qualifications -2 or more years of operations support / customer service experience in a 3rd Party Logistics warehouse -Knowledge of EDI, billing, scheduling, routing, warehouse management systems (WMS) and warehouse operations support processes is required. -Knowledge of retail labeling standards (UCC 128 / shipping labels) -Excellent written and oral communication skills, attention to detail, and organizational skills -Proficiency with Microsoft Office, particularly Excel and WordForward your resume as a WORD Attachment ONLY. NO CALLS PLEASE by Jobble

Keywords: Jet Distribution Services Inc, Hackensack , Customer Service Representative, Other , Hackensack, New Jersey