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Bilingual (English / Spanish) Patient Care Coordinator - Multiple Locations in New Jersey

Company: UnitedHealth Group
Location: Saddle Brook
Posted on: September 10, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.SM
Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. -Or, the opposite, not being able to get the answers. -At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. -If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment. -
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 5pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 430 Broadway, Bayonne, NJ, 07002.
Primary Responsibilities:

Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Collects co-pays or outstanding balances on the date of service
Perform referral documentation promptly
Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Provide accurate data in compliance with Performance Improvement tracking
Comply with administrative policies to ensure quality of care
Track and confirm the clinical staff's receipt of verbal orders as requested
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
Perform other related duties and assignments as required
Prepare and maintains the examination and treatment areas
Prepare the patient for and assisting with the examination
Maintain medication records
Ensuring follow-up to clients providing all necessary documentation
Perform an inventory of supplies and equipment
Accurate completion of daily, weekly, and monthly checklist
Accurate completion and documentation of all quality control testing
Understand proper function and care of special equipment
Perform routine maintenance and calibration of administrative equipment
Organize and maintains medical records
All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements -
Complete new clinical competencies rolled out by the Educational Committee
Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma/GED (or higher)
2+ years of healthcare or customer service-related experience
Intermediate computer proficiency (multi-task through multiple applications including Microsoft Outlook
Microsoft Excel
Microsoft Word
Bilingual fluency in Spanish and English
Ability to travel 25% of the time to cover other offices and have reliable transportation
Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 5pm. It may be necessary, given the business need, to work occasional overtime. -

Preferred Qualifications:

1+ year of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Knowledge of Epic EMR software

Soft Skills:

Superior organizational skills and accuracy.
Excellent problem solving, and people skills
Excellent communication skills and phone etiquette
Ability to multi-task

New Jersey Residents Only: The salary range for New Jersey residents is -$16.00 - $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Hackensack , Bilingual (English / Spanish) Patient Care Coordinator - Multiple Locations in New Jersey, Other , Saddle Brook, New Jersey

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