Bilingual (English / Spanish) Patient Care Coordinator - Multiple Locations in New Jersey
Company: UnitedHealth Group
Location: Saddle Brook
Posted on: September 10, 2023
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Job Description:
At UnitedHealthcare, we're simplifying the health care
experience, creating healthier communities and removing barriers to
quality care. The work you do here impacts the lives of millions of
people for the better. Come build the health care system of
tomorrow, making it more responsive, affordable and equitable.
Ready to make a difference? Join us and start doing your life's
best work.SM
Cuando se trata de salir adelante y tienes la voluntad de ganar,
vamos a llamarlo gran potencial de carrera! Imagine being able to
get answers to your health plan questions from someone who speaks
the same language as you do. -Or, the opposite, not being able to
get the answers. -At UnitedHealth Group, we want our customers to
get those answers by speaking to one of our Bilingual
Representatives. -If you're fluent in English and Spanish, we can
show you how to put all of your skills, your passions and your
energy to work in a fast - growing environment. -
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 7am -
5pm. It may be necessary, given the business need, to work
occasional overtime. Our office is located at 430 Broadway,
Bayonne, NJ, 07002.
Primary Responsibilities:
Obtain accurate and updated patient information, such as name,
address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient
insurance cards
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Collects co-pays or outstanding balances on the date of service
Perform referral documentation promptly
Working daily in the claims edit work queue to correct registration
errors for submission to insurance companies
Performs certain follow-up services for patients in a prompt and
courteous manner, such as scheduling specialist appointments,
scheduling follow-up appointments and obtaining copies lab results
or specialist reports
Adhere to the standards identified via Sparq regarding Optum
Employee Policies
Work cohesively with fellow employees to achieve specific team
goals
Keep abreast on current medical requirements relevant to their
position, which includes maintaining patient confidentiality and
abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment
Participate in planning, coordinating, and implementing care in
conjunction with the multidisciplinary team in accordance with the
Plan of Care
Assure the continuity of care through scheduling and tracking
systems
Provide effective communication to patient / family team members
and other health care professionals as evidenced by documentation,
case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Provide accurate data in compliance with Performance Improvement
tracking
Comply with administrative policies to ensure quality of care
Track and confirm the clinical staff's receipt of verbal orders as
requested
Demonstrate precision and efficiency in scanning documents and
monitoring the fax server, retrieving and / or scanning documents
and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field
employees and distribute updates and changes as needed
Perform other related duties and assignments as required
Prepare and maintains the examination and treatment areas
Prepare the patient for and assisting with the examination
Maintain medication records
Ensuring follow-up to clients providing all necessary
documentation
Perform an inventory of supplies and equipment
Accurate completion of daily, weekly, and monthly checklist
Accurate completion and documentation of all quality control
testing
Understand proper function and care of special equipment
Perform routine maintenance and calibration of administrative
equipment
Organize and maintains medical records
All employees are expected to keep abreast on current medical
requirements relevant to their position, which includes maintaining
patient confidentiality and abiding by all HIPPA and OSHA
requirements -
Complete new clinical competencies rolled out by the Educational
Committee
Performs other duties as assigned
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
2+ years of healthcare or customer service-related experience
Intermediate computer proficiency (multi-task through multiple
applications including Microsoft Outlook
Microsoft Excel
Microsoft Word
Bilingual fluency in Spanish and English
Ability to travel 25% of the time to cover other offices and have
reliable transportation
Ability to work full-time Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 7am - 5pm. It may be necessary,
given the business need, to work occasional overtime. -
Preferred Qualifications:
1+ year of experience working in medical front office position
performing duties such as scheduling appointments, checking
patients in/out, insurance verification, collecting co-pays, and
maintaining medical records
Knowledge of Epic EMR software
Soft Skills:
Superior organizational skills and accuracy.
Excellent problem solving, and people skills
Excellent communication skills and phone etiquette
Ability to multi-task
New Jersey Residents Only: The salary range for New Jersey
residents is -$16.00 - $31.44. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: UnitedHealth Group, Hackensack , Bilingual (English / Spanish) Patient Care Coordinator - Multiple Locations in New Jersey, Other , Saddle Brook, New Jersey
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