IT Support Specialist
Location: Ridgefield Park
Posted on: September 16, 2023
This is an outstanding opportunity to be a member of the Site IT
team and assist in reimagining how site IT lends support to the
manufacturing team, as we modernize the plant floor with new
technology to reduce complexity and increase efficiency. As a
member of the Plant IT team, you are directly responsible for
maintaining the systems that keep our plant lines running. Your job
responsibilities will require you to provide support that includes
technical troubleshooting, data analysis & problem resolution for
the applications & infrastructure that the plant uses to produce
axles for vehicles globally. You will also lend your knowledge and
experiences to support process improvement efforts toward flexible
and lean manufacturing, enabling IIOT for Manufacturing and
supporting the existing manufacturing execution systems within the
facility. This position provides an excellent opportunity to not
only expand your IT Skillset, but also to acquire manufacturing
experience that will enhance your long-term career potential.
RESPONSIBILITIES FOR IT Support Specialist: Support a multi-shift
operation in a manufacturing plant.
Must be able to work flexible hours in support shift operation.
(Days, and or weekends).
Provide technical support (I.T. Applications, Infrastructure,
operating systems, end-user-productivity tools) to plant business
customers throughout the manufacturing plant.
Interface with Business IT and business owners to prioritize
Support Plant Floor Systems / PDO teams in resolving incidents;
Support escalations, provide hands and feet to support teams and
other global teams (e. g. DBA, Server Operations, Ops Control,
Focus on the integration / long term maintenance of applications
Assist team lead with managing assignments and workload. Develop,
maintain, and share, accurate support documentation. Support of
local network equipment in a Cisco based environment. Support of
local servers across both physical and virtual environments in a
Windows and Linux based ecosystem.
Support of IIOT deployments and expansion efforts utilizing iOS and
Android based equipment.
A strong desire to learn manufacturing operations and business
practices from an IT perspective is desired.
Broad business and manufacturing perspective is helpful.
Understanding of computer-based tools, computing infrastructure and
interest in processes that support manufacturing is core.
A Willingness to work in a high-pressure production environment and
flexible work schedule is a foundation in this space.
A willingness to learn and adapt to new technologies.
JOB EXPERIENCE FOR IT Support Specialist: The successful candidate
should have the following qualifications: Strong written and verbal
Ability to multi-task; managing multiple tasks
Work efficiently and effectively with diverse, cross functional
teams under stressful circumstances.
Ability to communicate effectively with business users and IT
professionals including globally distributed teams.
The ability to adjust communications appropriately for the
audience, work with all levels of management and diverse work
groups, including globally distributed teams.
Including the ability to adjust communications appropriately for
the audience across all levels of management and knowledge.
Identifying, investigating & solving problems without supervision
Manufacturing experience is preferred, but not required.
SKILL REQUIREMENTS FOR IT Support Specialist: The successful
candidate will have or be willing to quickly learn the following
Experience with Server administration; Windows (2012+) or Linux
Familiar with Cisco routers and switches to include basic staging,
troubleshooting and cable installation.
Knowledge of Windows server and Windows Active Directory/ADFS
Experience with VM servers (vSphere).
Experience with Android and/or iOS, iPhones, iPads.
Experience with Mac OS.
Experience with Office365.
Experience with SharePoint.
Experience with Office automation
Experience with FIS, QLS-CM, QTS, QWX, PDS, LMA, OBL, QDAS
Experience with Dell PC's, Dell Laptops, HP Printers, and HP
Servers Any plant floor automation experience is highly desired
(Control systems, PLC's, etc.), but not required.
Why should you choose Epitec?
We started Epitec with a single focus, Placing People First.
Knowing every good endeavor begins with listening and
understanding, we've set about challenging every part of the
employment process. Bringing the proper connections together for
the perfect fit.
How is Epitec different?
Epitec gets to know our prospective employees, using these insights
to locate the perfect placement for you. We are there, every step
of the way. Providing a best-in-class compensation package combined
with the opportunity to grow financially and personally through
What is the result?
Epitec represents the world's top companies and works to fill their
open jobs with the world's best talent. That's led to Epitec
servicing an impressive list of Fortune 500 companies. We've also
won many awards, including numerous Best & Brightest Companies to
Work For awards, four MMSDC A.C.E. Awards, and have been featured
in Crain's Detroit Business and Corp! Magazine. And that's just the
beginning, as we work to innovate the way the world thinks about
Join the team that puts you in the right chair.
Fill out the form below and attach your resume to join the team
that puts you first.
Keywords: EPITEC, Hackensack , IT Support Specialist, Other , Ridgefield Park, New Jersey
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