IT Support Specialist

Company: EPITEC
Location: Ridgefield Park
Posted on: September 16, 2023

Job Description:

This is an outstanding opportunity to be a member of the Site IT team and assist in reimagining how site IT lends support to the manufacturing team, as we modernize the plant floor with new technology to reduce complexity and increase efficiency. As a member of the Plant IT team, you are directly responsible for maintaining the systems that keep our plant lines running. Your job responsibilities will require you to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure that the plant uses to produce axles for vehicles globally. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling IIOT for Manufacturing and supporting the existing manufacturing execution systems within the facility. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.
RESPONSIBILITIES FOR IT Support Specialist: Support a multi-shift operation in a manufacturing plant.
Must be able to work flexible hours in support shift operation. (Days, and or weekends).
Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
Interface with Business IT and business owners to prioritize improvement efforts.
Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations)
Focus on the integration / long term maintenance of applications and hardware.
Assist team lead with managing assignments and workload. Develop, maintain, and share, accurate support documentation. Support of local network equipment in a Cisco based environment. Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment.
A strong desire to learn manufacturing operations and business practices from an IT perspective is desired.
Broad business and manufacturing perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core.
A Willingness to work in a high-pressure production environment and flexible work schedule is a foundation in this space.
A willingness to learn and adapt to new technologies.
JOB EXPERIENCE FOR IT Support Specialist: The successful candidate should have the following qualifications: Strong written and verbal communication skills
Ability to multi-task; managing multiple tasks
Work efficiently and effectively with diverse, cross functional teams under stressful circumstances.
Ability to communicate effectively with business users and IT professionals including globally distributed teams.
The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams.
Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge. Identifying, investigating & solving problems without supervision Manufacturing experience is preferred, but not required.
SKILL REQUIREMENTS FOR IT Support Specialist: The successful candidate will have or be willing to quickly learn the following items:
Experience with Server administration; Windows (2012+) or Linux
Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
Knowledge of Windows server and Windows Active Directory/ADFS Experience with VM servers (vSphere).
Experience with Android and/or iOS, iPhones, iPads.
Experience with Mac OS.
Experience with Office365.
Experience with SharePoint.
Experience with Office automation
Experience with FIS, QLS-CM, QTS, QWX, PDS, LMA, OBL, QDAS Experience with Dell PC's, Dell Laptops, HP Printers, and HP Servers Any plant floor automation experience is highly desired (Control systems, PLC's, etc.), but not required.
Why should you choose Epitec?
We started Epitec with a single focus, Placing People First. Knowing every good endeavor begins with listening and understanding, we've set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.
How is Epitec different?
Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.
What is the result?
Epitec represents the world's top companies and works to fill their open jobs with the world's best talent. That's led to Epitec servicing an impressive list of Fortune 500 companies. We've also won many awards, including numerous Best & Brightest Companies to Work For awards, four MMSDC A.C.E. Awards, and have been featured in Crain's Detroit Business and Corp! Magazine. And that's just the beginning, as we work to innovate the way the world thinks about employment.
Join the team that puts you in the right chair.
Fill out the form below and attach your resume to join the team that puts you first.

Keywords: EPITEC, Hackensack , IT Support Specialist, Other , Ridgefield Park, New Jersey