Sr. Data Analyst

Company: Veolia Environnement SA
Location: Paramus
Posted on: September 14, 2023

Job Description:

Company Description

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:

This position consults with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights/findings with leadership to assist in their decision making, and facilitate related process/data improvement efforts.

Primary Duties/Responsibilities:

• Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues.
• Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools.
• Drive understanding of our customers and their interaction with our contact center and customer operations teams, through in-depth analyses of customer interaction, engagement, and transcribed calls.
• Answer complex business questions via SQL (or similar) queries to enable business owners to make critical decisions.
• Investigate to identify problematic trends that may impact customer experience and operational metrics negatively.
• Support customer operations projects, initiatives and decision making with business and data analysis.
• Recommend changes in business model and processes to achieve efficiencies or experience improvements.
• Participate in operational discussions for problem resolution and be able to communicate complicated business/technical solutions.
• Improve data culture by providing data visualization ready to use templates.
• Assist with the development of requirements, testing, training documents, SOPs and related materials for customer operation projects, applications and services.
• Other duties as assigned. Qualifications
  
  Education/Experience/Background:
  • Bachelor's Degree in Data Analytics, Statistics, Economics or related field.
  • 5+ years of experience in Data Analytics.
  • Manage, transform, and analyze data using SQL or similar tools.
  • Experience with data visualization tools, such as Power BI and Tableau.
  • Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems.
  • Ability to translate business language into technical requirements.
  • Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights.
  • Strong Microsoft Office skills: Excel, PowerPoint, Access and Google skills: Sheets, Slides, etc. Knowledge/Skills/Abilities:
    • Demonstrated ability to work on complex projects and meet deliverables within tight timeframes.
    • The ability to prioritize and work independently and flexibly within a fast-paced environment is a must.
    • The ability to work under time pressures to meet unanticipated demands.
    • Demonstrated sound judgment with ability to take calculated risks.
    • Strong quantitative and qualitative analytical skills and attention to detail.
    • Experience in implementations, process improvements, controls improvements or similar projects.
    • Strong technical skills, business intelligence, and a full understanding of the needs of the organization and its long-term strategy.
    • Ability to effectively communicate with internal teams and external stakeholders.
    • Ability to partner with multiple departments and interact with all levels in an organization.
    • Possess excellent organizational skills with the ability to pay attention to detail.
    • Strong written and verbal communication skills to interact effectively with cross-functional teams.
    • Have the ability to balance a large volume of work that may vary periodically.
    • Maintain a positive, proactive, cooperative work ethic at all times.
    • Ability to synthesize data and translate insights into relevant, usable, actionable strategic and tactical recommendations.
      
      Additional Information
      
      We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
      
      Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Keywords: Veolia Environnement SA, Hackensack , Sr. Data Analyst, Professions , Paramus, New Jersey