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IT Technician for MSP - Level II- EXPERIENCE REQ

Company: Mazteck Inc
Location: Mahwah
Posted on: May 13, 2024

Job Description:

Mazteck IT, is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers, and other technicians, to resolve all IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

Responsibilities for the jobs

  • Maintain technical knowledge and competency in all desktop related technologies
  • Maintain and operate client's server Infrastructures, including but not limited to patch installations, critical security updates, backup maintenance
  • Installation of monthly patches and critical security updates
  • Maintaining proper backup and disaster recovery solutions for clients
  • Provide support via communication by phone, remote assist and on-site as required.
  • Communicate and assist clients by phone, remote access and email regarding service tickets
  • Timely and accurately document and update service tickets with all relevant details to properly log work done and follow-up work if needed Qualifications and Skills

    - What are we looking for the person we wish to hire:
    • 3+ years of hands-on experience in IT Support
    • Desktop Support/ Network Support
    • Desktop and LAN support
    • Installing, configuring, troubleshooting and maintaining Windows 10 and 11 and Windows Servers
    • Computer and network hardware/software troubleshooting, repair & upgrade knowledge
    • Must be able to install new workstations, add to network and configure for users
    • Experience with maintaining network infrastructure Good working habits :
      • Punctuality
      • Follow-up on any task through completion and verification.
      • Ability to properly document events & incidents as required (whether it was service tickets, email to clients, reporting to management Etc.)
      • Team player - work well with others.
      • Service oriented personality - someone who can focus on providing satisfaction and making themselves available to clients, and doing so with a smile and positive attitude, "seeing it through" even when facing frustration and confrontational attitude by clients. Ideal candidate - IT Technician - Information Technology - IT Support - IT Help Desk - IT System Administrator - IT Desktop Support - Computer Technician - IT Technical Support - Managed Services Provider - MSP

        • Experience with maintaining network infrastructure
        • Experience with VLANS
        • Experience with Firewall setup and troubleshooting
        • Experience with Microsoft 365 Azure / Entra Benefits
          • 401(k)
          • 401(k) matching
          • Health insurance
          • Paid time off

Keywords: Mazteck Inc, Hackensack , IT Technician for MSP - Level II- EXPERIENCE REQ, Professions , Mahwah, New Jersey

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