Sales and Training Department Manager
Company: Petco
Location: Hackensack
Posted on: January 27, 2023
Job Description:
C ome work at a place where innovation and teamwork come
together to support the most exciting missions in the world!
Position Responsibilities To perform this job successfully, an
individual must be able to perform each essential job duty
satisfactorily. Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform essential job
functions.
- Responsible for coaching guest-centric programs such as
nutrition standards, companion animal sales, seasonal promotions,
and services to meet and exceed sales targets.
- Leads with an Omni Channel sales mindset to solve for the guest
needs. (Examples include, but are not limited to: Services, Vet
Services, Loyalty Programs, BOPUS, Extended Aisle, and Repeat
Delivery).
- Responsible as Leader on Duty for supporting Pet Care Center
execution, training, communication and implementation of company
initiatives, programs, policies, procedures, safety practices,
guest escalations and promotions.
- Process register transactions in a way that creates a great
experience for each guest.
- Be a role model within our selling model and support guest
interactions as needed.
- Supports training, coaching, recognition, and development of
all directly reporting partners required to run the Pet Care Center
efficiently and to Petco standards.
- Promote a positive leadership culture of teamwork, inclusion,
and collaboration by supporting priorities and providing clear
direction aligned across all departments that demonstrates an
extreme passion for people and pets.
- Supports the ongoing replenishment and brand standards in
partnership with the operations team within the Pet Care
Center.
- Sales Solution Leaders are expected to display and champion the
Petco Leadership Expectations.Other Essential Duties
- MODEL INSPIRING LEADERSHIP. Model leadership and selling
behaviors to Pet Care Center partners and associates. Provide
leadership to maintain a positive business climate that motivates
Pet Care Center teams in alignment with our company goals. Serve as
an effective advocate for change and growth.
- PROMOTE SAFETY . Ensure Petco policies, procedures and safety
standards are closely observed and executed, and all new policies
and procedures are properly implemented in the Pet Care Center .
Bottom line, the safety of partners, guests and pets is our #1
priority.
- FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture
that encourages partners to seek and formulate ideas and
opportunities that increase efficiency and that improve guest
engagement, guest satisfaction and company image. Ensure a culture
that values and promotes teamwork.
- PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench
with partners who can successfully execute the companys plans, meet
objectives, and manage an engaged workforce. Ensure continuation of
excellence in Petcos partners through developmental programs and
leadership opportunities.
- ENGAGE AND BE PRESENT. Represent Petcos brand and image at a
high level through strong culture and positive leadership. Lead our
team in a way that is committed to high standards within a fun
working environment.Education and Experience
- A high school diploma or its equivalent required; some college
level business/management courses preferred.
- 1 or more years of management experience or the equivalent is
required, with 2 or more years preferred.
- Must be licensed to operate a motor vehicle.
- Proficiency in communication skills, organizational skills, and
computer skills required to include: Outlook, Word, Excel,
PowerPoint, and other applications as needed.
- Demonstrates proficiency in areas of general business
practices, basic business & finance acumen, analysis and
problem-solving skills, and high focus on people development &
guest service.
- A qualified applicant will possess an aptitude for
demonstrating strong guest service and the ability to instruct
others.Supervisory Responsibility
- The Sales Solutions Leader directly supervises the Sales
Solutions Specialists, and Dog Trainers.
- The Sales Solutions Leader will work in close partnership and
be responsible for influencing the Vetco and Vet Hospital guest
strategies.
- Provides quick and courteous service to all guests throughout
the Pet Care Center
- Ensures high merchandising standards are maintained throughout
the Pet Care Center
- Ensures that the Pet Care Center is opened and / or closed in
accordance with established P&Ps as it applies to SFS
operations.
- In partnership with the Pet Care Center leaders, ensure proper
Pet Care Center attendance processes are being maintained.
- Adhere to and promote established safety procedures for
partners, guests, and pets.Work EnvironmentThis role is expected to
provide support during key sales hours, with weekend availability.
Most job duties are conducted indoors, although occasional
merchandise stocking, customer carry-outs, and bank deposits will
require that a partner leave the Pet Care Center briefly. Because
this position requires bending, kneeling, moving merchandise (up to
50 pounds, as necessary) and standing for long periods of time,
there may be risk of injury resulting from failure to follow safety
precautions and procedures. A limited amount of travel will be
required.Contacts This position has continuous contact with the
public at the Pet Care Center and at Pet Care Center -related
events, and regular contact and exchange of information with other
departments in the field, Distribution Centers, and at the Support
Centers. Contact outside of PETCO may be required to coordinate
merchandise returns, ordering parts, Pet Care Center repairs,
coordination of vaccination clinics, Pet Care Center events, vendor
meetings, etc.Equal Opportunity EmployerPetco Animal Supplies, Inc.
is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification.Petco Animal Supplies, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification.
Keywords: Petco, Hackensack , Sales and Training Department Manager, Sales , Hackensack, New Jersey
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