Payments Merchant Services - Relationship Manager - Executive Director
Company: JPMorgan Chase & Co.
Location: Jersey City
Posted on: April 2, 2026
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Job Description:
Description Join the Merchant Services team! As a key member of
the team, you will drive the end-to-end client experience. As a
Relationship Manager in Merchant Services, you will manage a
strategic portfolio of large, complex retail clients with a mix of
card present, in app, and web transactions; driving payments
optimization strategies as well as overseeing their day-to-day
support needs, increasing revenue through the cross-selling of
products and services, establishing and maintaining strong
relationships with key decision-makers, and providing consultancy
to portfolio clients. Job responsibilities Directs the management
of all account relationships within an assigned portfolio,
typically through both face-to-face and non-face to face
communication channels, written and verbal. This includes
negotiating contracts and sales activity needed to meet retention
and sales goals. Manages the assigned portfolio includes regular
status reporting and ongoing maintenance of portfolio database
system used to measure performance and/or results. Provides thought
leadership, proactive insights and consultation on payments
optimization strategies to clients within the portfolio, and
identifies opportunities for JPMorgan Payments collaboration to
deliver the full value of the firm. Acts as transaction processing
consultant for clients providing alternative processing solutions
and options. Monitors and analyzes financial consequences of
processing methods and works with clients to minimize their costs
in this area. Identifies improvements to existing systems/products,
and opportunities for new products and services. Sells value-added
products or services to existing accounts. Develops and implements
educational programs designed to improve client's transaction
processing performance. Works with internal departments to ensure a
high level of support for the client. Manages communications with
lines of business partners to ensure a unified account management
strategy with client base. Identifies and implements processes to
reduce operating expense. Required qualifications, capabilities,
and skills Minimum of 8 years of relationship management, sales or
contract negotiation experience Demonstrated ability to think
strategically, deliver tactically Ability to collaborate and
influence across multiple stakeholder groups internally and at
client Knowledge of payment processing industry, acquiring and/or
merchant services Experience working with executives/C-suite in
large, Fortune 500 companies Knowledge of computer software systems
including word processing, spreadsheets and databases Strong
communication skills, both verbal and written Strong
time-management skills; ability to handle multiple tasks
simultaneously, prioritize effectively, and meet dynamic deadline s
Must be able to travel nationally up to 30% annually FEDERAL
DEPOSIT INSURANCE ACT: This position is subject to Section 19 of
the Federal Deposit Insurance Act. As such, an employment offer for
this position is contingent on JPMorganChase’s review of criminal
conviction history, including pretrial diversions or program
entries.
Keywords: JPMorgan Chase & Co., Hackensack , Payments Merchant Services - Relationship Manager - Executive Director, Sales , Jersey City, New Jersey
