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Info & Guest Services Rep

Company: Hackensack Meridian Health
Location: Hackensack
Posted on: November 7, 2019

Job Description:

OVERVIEW

The Information & Guest Services Representative is responsible for welcoming guests, responding to requests for visitor passes, providing directions to Medical Center services, answering questions about Medical Center services and policies and maintaining professional image/environment of lobby areas.

RESPONSIBILITIES

. Ability to speak, read and write basic English enabling effective communication with all guests, management and staff. 2. Must have a friendly, courteous and helpful personality, enabling the representative to handle stressful situations and guest relations pleasantly and effectively. 3. Must possess strong organizational skills and be detail-oriented in order to facilitate information, multiple tasks and accurate completion of all required procedures. 4. Welcomes all guests to the Medical Center by proactively greeting them in a courteous fashion utilizing proper non-verbal communication such as eye contact and appropriate facial expression. 5. Responds to requests for directions in an accurate and precise manner providing a way finding map to the appropriate locations. 6. Distributes appropriate visitor passes to guests in accordance with the established visitor policy of the patient care area involved. 7. Files returned passes in appropriate place during working hours. 8. Confirms accurate location of the patient, number of passes available and checks nursing message log for any special privileges and/or restrictions. 9. Provide new vendors with Veri-rep cards as well directing other vendors to Veri-rep kiosks. 10. Directs conference participants to accurate conference area and/or investigates location of meeting for guest requesting assistance. 11. Answers telephone within 3 rings using established greeting in a courteous and professional manner and provides proper assistance, takes accurate phone messages and/or refers caller by transferring the person as indicated.

QUALIFICATIONS

Education, Knowledge, Skills and Abilities Required: 1. High school diploma or equivalent required. 2. Typing ability required. 3. One to two years working experience required. Education, Knowledge, Skills and Abilities Preferred: 1. Computer training preferred. 2. One to two years experience in front desk/reception position or hospitality experience preferred. 3. Bi-lingual preferred. Spanish preferred. Licenses and Certifications Required: Licenses and Certifications Preferred:

Meridian Health is committed to the principles of equal employment opportunity and affirmative action and will not discriminate in the recruitment or employment practices on the basis of race, color, creed, national origin, ancestry, marital status, gender, age, religion, sexual orientation, gender identity/expression, disability, veteran status and any other category protected by federal or state law.

Keywords: Hackensack Meridian Health, Hackensack , Info & Guest Services Rep, Sales , Hackensack, New Jersey

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