Human Services Case Manager

Company: GREATER PHILADELPHIA URBAN AFFAIRS
Location: Philadelphia
Posted on: February 28, 2026

Job Description:

Job Description Job Description PROGRAM SUMMARY To promote community safety through services that reduce drug abuse and violence, as well as to help at-risk youth develop positive alternatives that will return them to the mainstream of society. Since its inception in 1989, PAAN has utilized its expertise to meet these objectives through street-based community outreach and intervention programs. Promote positive transformation through community outreach and creating programs that prevent juvenile delinquency and adult criminality. We focus on job readiness, job training and mentoring. The Community Crisis Intervention Team concept is based on the work of PAAN’s predecessor, Philadelphia’s Crisis Intervention Network. This nationally-recognized agency, founded in the mid-1970s by James Mills and Bennie Swans, effectively addressed gang violence, drug abuse and drug trafficking and was credited with dramatically decreasing gang-related deaths in Philadelphia for over a decade. The Community Crisis Intervention Program (CCIP) aims to replicate Crisis Intervention Network’s approach to combat today’s community violence. The Model will use credible messengers who are indigenous to Philadelphia’s most violent neighborhoods as outreach workers with the mission of fostering meaningful relationships in these communities, steering those involved in criminal activities into alternative positive choices, mediating neighborhood conflicts, and responding to neighborhood crises. POSITION SUMMARY The Anti-Violence programs at PAAN represent a continuum of care that includes mentoring, advocacy, mediation, life skills, job training, employment assistance, parenting and facilitating enrolment in treatment. The AV Intervention Case Manager will focus primary of supporting the following AV program: The Intervention Case Manager (ICM) is responsible for working with clients ages 14-18 who are referred and identified primarily through PDAO. This position requires experience working with high-risk individuals from diverse backgrounds. DIRECT REPORT : This position will report to PAAN’s Director of Human Services. PRIMARY RESPONSIBILITIES: Engage and assist participants who have criminal justice system involvement to facilitate linkage to resources, programs, employment, benefits, etc., and support/ promote a healthy and safer lifestyle. Manage a caseload of 30-35 at risk individuals ages 16-34, and meet with and/or contact these participants a minimum of once per week to review progress and ensure the participant is progressing, and refraining from any criminal activity. Make entries into participants’ weekly contact system. Creating a narrative through case notes for each participant on the case load. These weekly contacts are to create a rapport with the participant that will aide in the overall progress of each participant. Each weekly entry will be accurate case notes and documentation related to the program. Produce accurate and comprehensive documentation of information regarding all participants’ interactions, caseload progress, inter or intra-agency contacts or general information pertinent to a client’s progress. Create weekly plans of action for struggling youth, manage the progressive discipline of each youth on your caseload. Maintain confidentiality obtained through job duties regarding participants’, and outside agencies so that sensitive information is only given on a "need to know" basis, and ensure files are secure to protect the participants’ confidentiality. Conducts risk/need assessments and creates individual goal plans for each assigned participant. Meet weekly with the Human Services Coordinator (HSC), to create this plan, and reassess what is needed for the participant on a constant basis. Make weekly/monthly visits to community participants and partnerships. This position will be an active member of the case manager process, and making homes visits is expected to happen on a regular basis. Other duties as assigned by HSC or HSD. EDUCATION AND QUALIFICATIONS: A high school diploma is required, a bachelor’s degree in human services, criminal justice, social work, education, or other related fields preferred. Minimum of 1-2 years’ experience in case management, or social work. A passion for violence prevention and for serving Philadelphia’s most at-risk neighborhoods. Must possess excellent leadership, problem solving and analytical thinking skills. Must have strong interpersonal and teamwork skills, and can work independently with minimum supervision; Must possess excellent relationship building skills Must be detail-oriented, and possess excellent writing, speaking, facilitation, coaching and computer skills; Must obtain a Criminal Background, Childline, and FBI Clearances; Must be proficient in Microsoft Office products (Excel, Word, etc.) and database experience. Bilingual Spanish/English strongly preferred UAC/PAAN is an Equal Opportunity Employer

Keywords: GREATER PHILADELPHIA URBAN AFFAIRS, Hackensack , Human Services Case Manager, Social Services , Philadelphia, New Jersey